Last Updated: July 16th 2026
Welcome to the website of the Power Washers of North America ("PWNA," "we," "us," or "our"), located at pwna.org. These Terms & Conditions ("Terms") govern your access to and use of our website, membership programs, certification courses, events, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Who We Are
PWNA is a non-profit trade association serving the exterior cleaning industry, providing education, certification, compliance training, and networking opportunities for contractors, vendors, and industry professionals across North America.
2. Eligibility
By using our Services, you represent that you are at least 18 years old and have the legal authority to enter into these Terms on your own behalf or on behalf of an organization you represent (such as a contracting business).
3. Membership
3.1 Membership Tiers. PWNA offers Contractor, Enterprise, and Vendor membership tiers, each with its own benefits, pricing, and terms, as described on our Membership pages.
3.2 Application and Acceptance. PWNA reserves the right to accept or decline any membership application at its sole discretion.
3.3 Fees and Renewal. Membership fees are due as outlined at checkout or in your membership agreement. Memberships may renew automatically unless cancelled in accordance with our Cancellation Policy.
3.4 Termination. PWNA may suspend or terminate a membership at any time for violation of these Terms, PWNA's Code of Conduct, or conduct that PWNA determines, in its sole discretion, to be harmful to the organization or its members.
4. Certification & Training Programs
4.1 Educational Purpose. PWNA's certificate courses, technical training, and safety/compliance programs are provided for educational purposes to promote industry best practices.
4.2 No Guarantee of Outcomes. Completion of a PWNA certification does not guarantee business success, project outcomes, regulatory compliance, or that a certified individual will perform work safely or competently. Certification reflects completion of PWNA's training curriculum only.
4.3 Independent Contractors. PWNA-certified individuals and companies are independent business owners, not employees, agents, or representatives of PWNA. PWNA does not supervise, control, or take responsibility for the work performed by any contractor, member, or certified individual.
5. Find a Contractor / Vendor Directory
PWNA's Find a Contractor and Vendor Directory listings are provided as a convenience to help users locate industry professionals. Inclusion in a directory is not an endorsement, warranty, or guarantee of the quality, licensing, insurance, or workmanship of any listed individual or company. Users engaging with any listed contractor or vendor do so at their own discretion and risk, and PWNA is not a party to any agreement between users and directory listings.
6. Events (Including ELEVATE and Regional Events)
6.1 Registration for PWNA conventions, regional events, or trainings is subject to the pricing, deadlines, and refund terms stated at the time of registration and in our Cancellation Policy.
6.2 PWNA reserves the right to modify event dates, locations, speakers, or content, or to cancel an event, due to circumstances beyond its reasonable control.
7. Website Use & Acceptable Conduct
You agree not to:
- Use the Services for any unlawful purpose
- Attempt to gain unauthorized access to any portion of the website or PWNA's systems
- Interfere with the proper functioning of the website or mobile app
- Submit false, misleading, or fraudulent information (including in membership applications, directory listings, or reviews)
- Use content from the Services to compete with or disparage PWNA without authorization
8. Intellectual Property
All content on the PWNA website — including text, graphics, logos, course materials, certification marks, and the PWNA name and logo — is the property of PWNA or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from this content without PWNA's prior written consent.
9. Payments
All payments for memberships, certifications, and events are processed securely through third-party payment processors. PWNA does not store full payment card information. Refunds, where applicable, are governed by our Cancellation Policy.
10. Disclaimer of Warranties
The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. PWNA does not warrant that the website will be uninterrupted, error-free, or secure.
11. Limitation of Liability
To the fullest extent permitted by law, PWNA and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Services, your reliance on any content on the website, or your engagement with any PWNA member, contractor, or vendor.
12. Indemnification
You agree to indemnify and hold harmless PWNA and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
13. Third-Party Links
Our website may contain links to third-party websites (including sponsor, vendor, and partner sites). PWNA does not control and is not responsible for the content, policies, or practices of any third-party site.
14. Changes to These Terms
PWNA may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms. The "Last Updated" date at the top of this page reflects the most recent revision.
15. Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Ohio. (Confirm this is the jurisdiction PWNA wants to designate before publishing.)
16. ADA Compliance & Accessibility Statement
PWNA is committed to ensuring our website is accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to meet the spirit of the Americans with Disabilities Act (ADA) as it relates to online accessibility.
16.1 Ongoing Efforts. We are continually working to improve the accessibility of our website, including compatibility with screen readers and other assistive technologies, keyboard navigation, color contrast, and alternative text for images.
16.2 Third-Party Content. Some content on our website (including embedded event registration forms, payment processors, and third-party vendor or sponsor materials) is provided by third parties. While we encourage our partners to meet accessibility standards, PWNA cannot guarantee the accessibility of content we do not directly control.
16.3 Feedback and Assistance. If you experience difficulty accessing any part of our website, or if you need to access information in an alternative format, please contact us. We will make reasonable efforts to provide the requested content or accommodation in a timely manner.
16.4 Ongoing Nature of Accessibility. Accessibility is an ongoing effort, not a one-time fix. This statement does not guarantee that every page or feature of the website is fully accessible at all times, but reflects PWNA's good-faith commitment to accessibility and continuous improvement.
17. Contact Us
If you have questions about these Terms, please contact us:
Power Washers of North America
P.O. Box 447
Bellevue, OH 44811
Phone: 800.393.7962
Email: info@pwna.org
Or visit our Contact page
